Prior Authorization Rules for Medical Benefits

What services require Prior Authorization?

To obtain a list of services that require prior authorization, please contact Member Services. Please note out-of-network/non- contracted providers are under no obligation to treat Wellcare By Health Net members, except in emergency situations. Please call our customer service number or see your Evidence of Coverage for more information, including the cost- sharing that applies to out-of-network services

What is the process for obtaining a Prior Authorization?

You may request prior authorization by contacting Member Services. We recommend that providers submit prior authorizations through the web portal, via phone or via fax.

Decisions and notifications will be made no later than 72 hours after receipt for requests meeting the definition of Expedited (fast decision) and no later than 14 calendar days for requests meeting the definition for Standard. Allwell automatically expedites an organization determination if we find that your health, life, or ability to regain maximum function may be jeopardized by waiting for a standard determination. We will notify you of our decision either in writing or via telephone. In the case of an emergency, you do not need prior authorization.

Prior authorization is not a guarantee of payment. Wellcare By Health Net retains the right to review the medical necessity of services, eligibility for services, and benefit limitations and exclusions after you receive the services.

More Information

For more information about coverage determinations and prior authorization, you may refer to the sections of the Evidence of Coverage (EOC) for your plan listed below, or you may contact Member Services.

Appointing a Representative

Find out how to appoint a representative to act on your behalf. Visit the Appointing a Representative page.

Pharmacy Prior Authorization

Looking for Drug Coverage Determinations - Exceptions and Prior Authorizations? Visit the Coverage Determinations for Drugs - Exceptions and Prior Authorizations page.

Contact Information

Health Net of California 
Phone: 1-800-977-8226
FAX: 1-844-501-5713
Status of Auth: 1-800-977-7282
TTY: 711

* April 1 - September 30, calls on Saturdays, Sundays, and Federal holidays, with the exception of President's Day, will be handled by our automated phone system. 
** October 1 - March 31, calls on Thanksgiving and Christmas Day will be handled by our automated phone system.

Prior Authorization Rules for Medical Benefits

What services require Prior Authorization?

To obtain a list of services that require prior authorization, please contact Member Services. Please note out-of-network/non-contracted providers are under no obligation to treat Wellcare By Health Net members, except in emergency situations. Please call our customer service number or see your Evidence of Coverage for more information, including the cost-sharing that applies to out-of-network services

What is the process for obtaining a Prior Authorization?

You may request prior authorization by contacting Member Services. We recommend that providers submit prior authorizations through the web portal, via phone or via fax.

Decisions and notifications will be made no later than 72 hours after receipt for requests meeting the definition of Expedited (fast decision) and no later than 14 calendar days for requests meeting the definition for Standard. Allwell automatically expedites an organization determination if we find that your health, life, or ability to regain maximum function may be jeopardized by waiting for a standard determination. We will notify you of our decision either in writing or via telephone. In the case of an emergency, you do not need prior authorization.

Prior authorization is not a guarantee of payment. Wellcare By Health Net retains the right to review the medical necessity of services, eligibility for services, and benefit limitations and exclusions after you receive the services.

Appointing a Representative

Find out how to appoint a representative to act on your behalf. Visit the Appointing a Representative page.

Pharmacy Prior Authorization

Looking for Drug Coverage Determinations - Exceptions and Prior Authorizations? Visit the Coverage Determinations for Drugs - Exceptions and Prior Authorizations page.

Contact Information

Health Net of California 
Phone: 1-800-977-8226
FAX: 1-844-501-5713
Status of Auth: 1-800-977-7282
TTY: 711

* April 1 - September 30, calls on Saturdays, Sundays, and Federal holidays, with the exception of President's Day, will be handled by our automated phone system. 
** October 1 - March 31, calls on Thanksgiving and Christmas Day will be handled by our automated phone system.